Ready to Return?
Send us the order number(s) by email at email@example.com, or click here to submit return request on order page as following screenshots:
Step 1: Click orders page, and click “Get Help” after the specific order.
Step 2: You will find support ticket form below the order details as the following screenshot, and please just input your request, we will reply to you by email as soon as possible after you submit your request:
The following returns policy applies to all items sold on backpackartisan.com.
If you receive faulty goods as following:
You are qualified for a full refund if your item was damaged or lost during shipping. When making a request for your refund, it is necessary for you to provide our Customer Service with photographs or videos which can clearly show the problem of the item as soon as possible, so that we can track any issue or problem of delivery service. In addition, the courier number for this item and “Proof of Damage” documentation from your courier are required.
To reduce inconvenience, please open the item with the courier on the scene and see if there are any damages upon receipt. If it is damaged, you have rights to reject the item and inform us that you rejected the package, and we can ship you a new item immediately (excluding made-to-order items).
Yes, we will fully refund the amount including the product and shipping cost that you exactly pay out when you place order if the products are lost, damaged during shipping or wrongly sent.
You’ve got 3 days after you receive the goods to let us know your return and refund request, unfortunately we cannot accept returns after this time.
Usually, it can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return, the next step is for us to check the item(s). Once our checks are complete, we’ll refund back to your payment method. In most cases, within 48 hours after your package has been processed in our warehouse.
Yes, if the original package is damaged, but please make sure it is well-packaged and check with the shipping carriers for safe delivery. In this case, please let know by email or our ticket system.
We are sorry that we do not provide exchange. Please understand we deliver goods globally, and the cost for exchange will be much expensive.
Please note that we are providing international sales globally. For fast delivery, orders are automatically processed in 7X24 mode and sent for shipment as soon as they are placed, also please understand that any cost and fees including restocking, cancellation, return in middle way and other applicable fees might be much more than the cost of products, and are irreversible and irrevocable, so, we do not provide refund for any cancellation order before you receive the goods.
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